YUN Skin Care
Fighting against bad bacteria on your skin by cleverly using good bacteria. Simply brilliant! With pioneering research, YUN has succeeded in developing the world’s first Probiotherapy. By using good bacteria it strengthens, repairs and maintains the skin’s natural protective layer.
How YUN makes a difference
Most products have many preservatives and fragrances that affect the skin and thus attack all bacteria. So the good bacteria that are important for healthy skin are also destroyed. YUN boosts the natural protection so that bad bacteria do not stand a chance.
How we make a difference
From a logistical point of view, YUN was looking for an e-fulfilment partner with the necessary respect for their values to distribute their products. In addition, it was important that certain products were kept absolutely refrigerated. Yet it is rather the fact that YUN is a young innovative company, with a huge ambition to grow, that gave us the greatest challenge:
- How do we deal with a changing strategy, which also has logistical consequences?
- How do we deal with busy moments during the growth period?
Today, a year later, we can be proud of the results. YUN is growing and gradually realising its ambitions. In addition, together we have succeeded in integrating the changed sales model during the year and in absorbing the first large busy moment. The most important reasons for this success are:
- Clear and dynamic coordination of the processes, so that they can cope with changes smoothly.
- The first busy moment went smoothly thanks to a focused plan of action.
- A direct, transparent and constructive communication. The end customer is central and together we are striving to offer this customer a perfect experience, both BtoC and BtoB.
In short, we are really proud that we, as an e-fulfilment service provider, can help an ambitious, innovative and Belgian company like YUN.
STOCK LEVEL IN THE WMS (WAREHOUSE MANAGEMENT SYSTEM)
All Pivot Point products were equipped with a barcode – that already made things easier.
At the moment of the first inbound operation, we had helped the Pivot Point staff to appose barcodes on each product. That allowed us to enter the first batch of products very easily and swiftly into the system.
For subsequent deliveries, Pivot Point had made sure that these would already be pre-equipped with a barcode. In this way our WMS system could very easily distinguish between individual products in stock, and assembled “packs” or end products.
To allow for a swift assembly of the packs, we needed to know what a pack would be composed of. Once this was set up inside the WMS, we were able to very easily assemble the loose pieces of stock into one assembled end product. Despite the short time between inbound delivery of the individual products and the moment of dispatch of the orders!
The Moment of Truth. There was no better description for the months of August and September. In the meantime we know the end result. We were able to process a volume that tripled in size, without any impact on quality. BME happy, client happy! This was only possible thanks to a good preparation with the customer, good insight into procedures and a strong technology environment.
What was also important were the fast and short communication lines between Pivot Point and ourselves.
Very rapidly we faced a new, bigger challenge. Pivot Point asked us how we would supply to the schools.
The challenge was that the contents of the entire order (pallet size) had to be identifiable down to student level. And the schools had to receive the pallets at a pre-agreed date.
Getting delivery on an exact date in place was no problem. We just needed to add delivery dates into the system. Granular identification of all orders that went to one single school was, instead, a challenge!
The solution: we set up our system to behave as if it did not have to consolidate the individual orders. But at the packing table we programmed a trigger to consolidate – and from the packing table orders were dispatched to a specific consolidation zone.
At the end of October 2017 we evaluated the logistical operations together with Pivot Point. There are still opportunities for optimization but both sides gave positive feedback. The schools were very satisfied with the timely and correct deliveries. This reduced the stress on Pivot Point’s organization. Everybody happy!