Kinepolis
Kinepolis Group is the market leader in Belgium and operates cinemas throughout Western Europe. They have also recently acquired a Canadian cinema chain. Kinepolis knows better than anyone how to expand the traditional cinema experience into a broader film experience. Viewers enjoy maximum flexibility in the offerings. In doing so, they pay close attention to their infrastructure. This allows them to create the ultimate experience tailored to different target audiences. In short, a Belgian global player!
Flexible e-fulfillment partner
Kinepolis was looking fora flexible e-fulfillment partnerfor its Belgian online store. Therequirements includeda wide range of courier servicesand the ability to print movie tickets on demand, with each ticket, of course, havingits own unique code. This allows Kinepolis to perfectly meet customer needs and, in turn,improve itscustomer service.
Specifically, the question consisted of several parts:
- How can we implement a technical solution that integrates Kinepolis’ systems and allows us to print vouchers on demand while linking the unique codes to an order?
- How can we set up an efficient workflow to ensure that order processing runs smoothly and accounts for peak periods?
Print-on-demand solution
The developers from both companies set to work on the first question. This collaboration effectively resulted ina print-on-demand solution. We link the unique voucher codes to an order and then integrate them into the Kinepolis system. This createsa closed and secure system, giving Kinepolis’s customer service team everything they need to provide accurate information regarding an order.
Fast and accurate order processing
To ensure efficient order processing, we decided to handle voucher printing, order preparation, and shipping label application at the packing station.This setup allows usto process orders quickly and accurately. This also allows us tohandle peak periods with ease. Tailor-made and therefore perfectly tailored to the needs of our new client!
In short, Kinepolis was unique in its requirements and approach. We are therefore proud that, together, we succeeded in implementing this unique approach during the IT integration. We’ve even integrated a new way of working into our warehouse!