Little Big Change has great ambitions and plans to grow so they can better assist the parents of young families in their search for the best nappy. They also want to offer a better service and that goes beyond diapers alone. That’s why they also offer baby wipes. The company is constantly looking for new innovations and keeps the public informed through their website and social media.
But what are they looking for in a logistics partner? Of course, they have to do the right work, at the right time, without delay and without error. But there are also some other things. They are looking for a partner with the following characteristics:
- Finds open and fast communication important
- Has the will to grow together and adapt processes to growth
- Is located in a central location
- Is technologically ready for the future because digital is the only way forward
Not only does BME offer the most in terms of technological prospects, the connection was there instantly.
“The start of the collaboration went very well. The contact was pleasant and our questions were answered immediately. The latter is especially important and necessary for both sides”, says Amber de Paepe (Digital Customer Success Manager of Little Big Change)
Certainly in these times and in logistics, as a strategic extension it is important that things are tackled immediately.
What role does BME play?
When an order comes in, BME ensures that this order is processed quickly and correctly. If a flyer or gift needs to be added, this is a very simple process thanks to the digital integration. And then there is the aftercare. After shipment, it can happen that there is a need for follow-up. The speed with which this happens contributes enormously to customer satisfaction.
As Little Big Change grows, they expect BME to grow as well:
- We can respond to their technological demand on our platform
- Our platform can grow with the questions and needs they have
“In short, a sustainable partnership adapts to the changing needs of growth. That is what we found at BME”, Amber concludes.
Do you want to know more about our approach or do you have questions about your unique story, contact us!