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BME value #3: Being customer focused

Rosaria Ventura BME

Being able to evolve with our customers, in order to make their customers happy! This is a crucial part of our mission. In other words: being customer focused is a value that we hold very dear. We want to be much more than just a logistics service provider.  Instead we want to be a partner that you can build upon and that evolves together with your business! 

Rosaria Ventura, sometimes a name says more than a 1000 words. In everyday life she is a great family person, who looks up to her father a great deal. To Rosario, ‘taking care of’ is more than a verb.  It’s a way of life, it’s a mindset.  A mindset that requires a necessary dose of spice in your attitude! 

“Because of my role in the customer involvement department, my voice is the one that will typically welcome you when you get in touch with BME”, says Rosaria. “In addition, I monitor each shipment and with the right amount of fighting spirit, I will get all the necessary information from our external courier services to correctly inform our customers.”

Much more important than the above is the energy that Rosaria radiates.  It really shows that for her, the customer is king. She’ll need convincing before she will accept hat something can’t be done for a customer.  And she is always ready to help where needed. She definitely strives to achieve 100% customer satisfaction.

Werken bij BMEIn short, Rosaria turns the partnership we enter into an intense experience! Are you interested in a possible partnership or do you want to know more about our approach?